Frequently Asked Questions

Frequently Asked Questions (FAQ) – Ridesy

1. What does Ridesy sell?

Original KuKirin electric scooters and accessories. We are an independent retailer and authorized distributor.

2. What currency do you use?

All prices are listed in Euro (€).

3. Are prices VAT-inclusive?

Yes. VAT is included where applicable. Checkout shows the final product price (excluding shipping if charged).

4. What payment methods are accepted?

Visa, Mastercard, American Express, Discover, PayPal, Google Pay, and Klarna (availability may vary).

5. When is payment charged?

After successful order placement and payment authorization.

6. How can I contact support?

Email: support@ridesy-eu.com
Phone: (+852) 44430911
Support available Monday–Friday.

7. Where do you ship?

Selected European Union countries. Destinations shown at checkout. No P.O. Boxes.

8. How long is delivery?

Processing: 0–1 business day
Shipping: 3–7 business days

9. Can I track my order?

Yes. Tracking details are sent via email after dispatch.

10. Can I cancel my order?

Within 24 hours before shipment. After shipment, returns apply.

11. What is your return policy?

14-day return period. Items must be unused, in original packaging, with proof of purchase.

12. What if my item is damaged or defective?

Contact support@ridesy-eu.com with your order number and photos.