Total Delivery Time = Processing Time + Shipping Time
All delivery timelines are based on real-world order data and are provided as estimates for reference only. Actual delivery may vary due to carrier schedules, weather, or other factors beyond our control.
Ridesy currently delivers to selected European Union countries.
Please note: We do not deliver to P.O. Boxes.
Orders placed before 3:00 PM (CET) on a business day (Monday–Friday) will begin processing the same day.
Orders placed after 3:00 PM or on weekends/public holidays will begin processing the next business day.
Processing begins immediately once your order is confirmed.
Processing Time: 0–1 business day (Monday–Friday)
|
Order Value |
Shipping Cost |
Processing Time |
Shipping Time |
|
All Orders |
Free Shipping |
0–1 Business Day (Mon–Fri) |
3–7 Business Days (Mon–Fri) |
Tracking information will be sent to your email once the order is dispatched.
If you do not receive it, please check your spam or junk folder. If still missing, contact us at support@ridesy-eu.com.
Shipping times may be affected by public holidays, carrier delays, or fulfillment schedules.
Incorrect shipping details or other external issues may cause delays.
Regular shipping resumes immediately after holidays.
To update your delivery address, contact us by email within 24 hours of placing your order.
We cannot modify the shipping address once the order has been dispatched or is in transit.
To cancel an order, contact us within 24 hours of placing it.
If your order has already shipped, refer to our Return and Refund Policy for next steps.
All prices on ridesy-eu.com include VAT where applicable. Customers do not need to pay additional VAT.
If an item becomes unavailable after you place your order:
We will notify you by email and phone.
The unavailable item will be automatically canceled and refunded unless we hear from you within 2 business days (Mon–Fri).
While we aim to meet estimated delivery times, unexpected delays can occur.
If your package is significantly delayed, contact us and we will assist promptly.
If your parcel arrives damaged:
If the courier is present: Reject the parcel and notify us immediately.
If delivered in your absence: Contact us immediately for instructions.
Contact Us
Email: support@ridesy-eu.com
Phone: (+852) 44430911