At Ridesy, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a clear and transparent return and refund process.
To start a return, please contact our customer support team at support@ridesy-eu.com before sending any items back. Our team will provide instructions and confirm your eligibility for a return or exchange.
We accept returns of both defective and non-defective products within 14 days of delivery. To qualify:
The item must be new or lightly used, with all original packaging, manuals, accessories, and tags intact.
Proof of purchase (order number, receipt, or invoice) must be provided.
The return must be initiated within the 14-day window.
Items showing signs of excessive use, damage, modification, or missing parts may not be accepted or may incur a depreciation fee.
Exchanges are available for products returned in good condition within 14 days of delivery.
You may exchange for the same item (e.g., a different color or variant) or another product of equal value.
If the replacement item has a different price, the difference will be charged or refunded accordingly.
Return instructions, including the return address, will be provided by our support team after approval.
Return Address: Provided by Ridesy support after approval.
Ridesy will cover return shipping costs for defective or quality-related issues.
Returns for personal reasons (e.g., change of mind) are the responsibility of the customer.
For electric scooters, estimated return shipping costs may range from €50 to €100, depending on destination and carrier.
Once your return is received and inspected:
We will notify you via email regarding your refund status.
Approved refunds are processed within 14 business days.
Refunds will be issued to the original payment method.
If your product arrives damaged or becomes defective within the return period:
Contact us immediately at support@ridesy-eu.com.
Provide your order number, photos of the product, and a description of the issue.
Our team will review your claim and offer replacement, repair, or refund options as appropriate.
To cancel an order, contact us within 24 hours of placing the order. If the order has already shipped, please follow the return process after receiving the package.
Ridesy reserves the right to modify this policy at any time. Changes take effect immediately upon publication on our website.
Email: support@ridesy-eu.com
Phone: (+852) 44430911
Address: FLAT 1506, 15/F, CHEUNG FUNG COMMERCIAL BLDG, 21-25 CHEUNG SHA WAN ROAD, SHAM SHUI PO, HONG KONG